We’re passionate about the omnichannel experience. Be it through the consumer journey or in the technical support we provide to our customers. Our highly skilled specialists are on hand and can be contacted using a variety of methods, via email, web enquiry, over the phone or using our live-chat services.

There are a number of ways you can get in touch with us if you need support:

Strapline Email
Strapline Live Chat
Strapline Web Enquiry
Strapline Phone
Support in the First Instance Providing our customers with support that exceeds expectations

NetDirector® Support

Through our academy we deliver extensive training and supporting resources. In the unlikely event that you experience technical difficulties with any of our products including NetDirector® Auto-e, NetDirector® SalesMaster and NetDirector® Autofutura; or you’d like to learn more about our Automotive Transformation Group solutions, our specialists are on hand to offer there first-class customer service.

For First Line enquiries:

support@atg.auto

+44 844 264 5464

Teams are available for 7am-7pm throughout the week and 7am-3.30pm on Saturdays.

Live Chat available

first line support agent for automotive transformation group
the key to our success
The Key to our Success Empowering our customers to better support their connected consumer

Key2Key Support

To ensure our customers receive first class support in every instance, we have supplied a dedicated team of customer retention specialists, who are on hand to assist you with any queries related to our retention solutions.

For First Line enquiries:

support@key2key.net

+44 1384 210 129

Support teams are available from 8-30am to 5-30pm Monday to Friday.

Support FAQs Just looking for a simple answer to a quick query? We have compiled a list of frequently asked questions to get you on your way.

Do I have the ability to update content across my website?

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Yes. Automotive Transformation Group pride ourselves on the level of control our customers have over their content. Updating your content is simple. See our handy guide in our Help Centre.

How can I gain visibility over my ecommerce transactions?

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Our customers are granted full visibility over their complete and incomplete transactions, through NetDirector® Online payments using the filters for Transactions and Incomplete Transactions in the left-hand menu.  

Do I have the ability to update APR details for my used vehicles?

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APR details for used vehicles, such as term length, mileage and deposits can be updated by your Finance Provider (eg. Codeweavers).

Can I display my vehicles using video?

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All Automotive Transformation Group customers have the ability to upload independently sourced YouTube Videos to their websiteHowever, we have access to state of the art and user friendly AI video Technology, specifically designed to increase lead generation for vehicle retailers. If you’d like to more information on how Phyron can support your business, or if you are currently using an alternate provider and would like to know if we can support this, please do contact a member of the team.

Can I edit the recipients who receive web leads or enquiries?

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Recipients who receive web lead or enquiry notifications can be edited using NetDirector® Console. By selecting Group Management and navigating towards Form Management this information can be amended easily. A helpful guide can be seen hereIf you need to update recipients across other products, please contact the support team for guidance.

How do I update the percentage offered against cap, using the valuation tool?

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You can modify the percentage against cap, using the Settings Option in our NetDirector® Valuations product, just navigate to the Valuation Default Settings tool. More information can be found in our Help Centre.

How do I access a birds-eye-view of my stock imports and exports?

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NetDirector®​ Customers can gain full visibility of their stock by accessing our NetDirector® Stock portal; navigating towards Inventory, and selecting the Reports option. To update this section please contact the support team. There are plenty of helpful guides on NetDirector® Stock here.

Can I update my ecommerce delivery options or any other extras as part of the checkout journey?

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Our support team will be happy to assist you with any edits you’d like to make to your checkout journey - ecommerce delivery options included.

Can you assist with offer upload and creative imagery?

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Yes, we support quarterly and marketing offer uploads. This can include additional design services.

Can forms be customised to add and reduce fields?

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Forms are a valuable method of communication with your consumers. Our support team will be happy to assist you with the creation of custom forms for your website.

Do I have the ability to track my website’s performance?

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It’s one thing to create user-friendly and intuitive technology. But it’s another thing to prove that technology is successful. Customers are granted access to both Google Analytics and our extensive internal reporting suite, NetDirector® BI, enabling them to track web visitors, leads generated and so much more.

Can I send my website enquiries to a CRM system?

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Automotive Transformation Group support a wide range of integrations which allow customers to send their enquiries to a Customer Relationship Management solution of their choice. Please speak to the support team for more information.

I’m having trouble accessing some of the tools mentioned above?

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If you don’t have access to any of the tools mentioned above, please contact the support team for guidance.

Do you provide additional workshops and ongoing training?

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We want to ensure our customers have full confidence in their website platform. That’s why we offer additional training for new starters as well as ecommerce workshops and ongoing support so that you can get the most out of our products. To access these services please contact our support team.

Do you offer a dedicated support function?

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If you wish to explore our dedicated support options, please get in touch with your account sales team who will be happy to assist.

How do I contact support in the first instance?

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You can email support@atg.auto or call us on +448442645464.